EMERGENCY TRAVEL DOCUMENTS
Any British national who needs to travel urgently but doesn´t have a full validity passport (it could be lost, stolen, expired or damaged) has to apply online for an Emergency Travel Document.
If you or anyone else is in that situation, they should apply online at: www.gov.uk/emergency-travel-document
They will have to upload their photo, travel booking confirmation and any other documents requested and pay online.
As long as the application has been completed correctly, the customer will get an email within two working days advising them to go and collect the document from their nearest British Consulate.
If you have any vulnerable customers who are finding it difficult to apply online, they can contact the British Consulate on 965 21 60 22.