Loss Passport now you can apply online for Emergency Travel Documents


Any British national who needs to travel urgently but doesn´t have a full validity passport (it could be lost, stolen, expired or damaged) has to apply online for an Emergency Travel Document.

If you or anyone else is in that situation, they should apply online at: www.gov.uk/emergency-travel-document

They will have to upload their photo, travel booking confirmation and any other documents requested and pay online.

As long as the application has been completed correctly, the customer will get an email within two working days advising them to go and collect the document from their nearest British Consulate.

If you have any vulnerable customers who are finding it difficult to apply online, they can contact the British Consulate on 965 21 60 22.

Who we are, What we do, Where we meet.

We are an English speaking charity without any religious or political affiliations that assists people of all nationalities in times of crisis or ill health in and around Benidorm.

We meet every Thursday at 10.30 am, first for an informal drop-in at the cafe of Centro Social Jose Llorca Linares, C/Goya s/n, Benidorm. Then we have a formal meeting at 11.

There is a car park opposite where the Wednesday market is held. The lower level is for residents’ parking only. The upper level is free for non Benidorm residents or there is metered parking Avenida Foietes. The centre is 400m from the tram station.

If you would like to know more about us and our events please follow the link to our Facebook page or come along on a Thursday morning. New members always welcome

Returning to UK

Recent casework of Help has again reminded us of the advice given by the British Consulate in Alicante regarding British citizens resident in Spain returning to the UK because they have increased care needs or financial problems. These people normally are required to fund themselves for the first three months on return to the UK as they will only be entitled to social services help,such as free residential care or housing benefit or council housing after a period of three months back in the UK. This is known as the Habitual Residency Test. Even people who are quite disabled such as being confined to a wheelchair or needing kidney dialysis have found themselves homeless on returning to the UK. However hospital care if needed is available from day one of return, but should be arranged in advance. For further information contact the British Consul in Alicante on 965 216 022