Benidorm council is launching a scheme to give people and families who have lost income due to the crisis  a minimum of 200 euros a month for the next three months, This is increased for every member of the family by 50 euros. It is available to people who have been on the Benidorm padron for at least a year and have income less than 1,075 per month for a single person, increased for every extra family member by 0.2 and the income limit is double if their is a disabled person in the household.

Fill in the  application and  bank details form found  at and email them with copies/photos of passport and NIE residencia (both sides) OF ALL FAMILY MEMBERS to or you can take them to the town hall or its sub-offices between 8am and 3pm.

The forms should be filled in in Spanish. It is best to write nothing in English as they may be rejected. If you have Adobe Acrobat Reader or Docuhub you can fill in the form by downloading and saving them and use the edit facility to fill and sign.

For people who are not empadronado including people who have not taken out residencia and may be on cash in hand short term work their only option is foodbanks.

Help has supported the Benidorm’s British Business Associations food bank. They inform us that their flow of donations is starting to dry up so if anyone would like to donate to them please visit their Facebook page

Emergency Medical Facilities during Crisis Benidorm

Benidorm Health Centres         to be attended in English Call 112

Urgencias   Emergencies 24 hour.

 C/ Venezuela 12.                     Tel. 96 585 26 83    Foietes Poniente

 Av. Juan Fuster Zaragoza, 1. Tel. 96 586 60 46     Rincon Levante

  Health Centres for Non-Residents

C/ Tomás Ortuño, 69.             Tel. 96 687 89 00      Old Town

 Av. Juan Fuster Zaragoza, 1. Tel: 96 586 60 46      Rincon Levante

 C/ Venezuela 12.                    Tel: 96 687 05 00      Foietes Poniente

      Health Centres for Residents

 Av. Ametlla de Mar, 11. Tel: 96 680 20 16               Rincon Levante

 Av. Benissa 4              . Tel: 96 687 04 00                La Cala

 C/ Tomás Ortuño, 69.   Tel: 96 687 89 00                Old Town

 C/ Venezuela 12.          Tel: 96 687 05 00                Foietes Poniente

24 hour seven day a week Chemist/ Pharmacy

Farmacia Europa 24h : Av. De Europa, 12        Telf: 965 85 21 54


Benidorm City Council to grant 200 euros a month minimum, to people and families affected by the Covid-19 coronavirus, that have been on the Benidorm Padron for at least a year and fulfil the requirements set out below. This aid will be for 3 months.

The mayor explained that “these grants are aimed at people or family units that do not have sufficient income to cope with the current emergency situation.

As detailed by Toni Pérez, “the monthly amount of aid will be 200 euros for  a single person, to which 50 euros will be added for each more member of the family unit.” Thus, a two person family who meet the requirements set out in the plan will receive 250 euros; 300 euros, those of three; and 350, those of four.

The rules state that the aid will be granted “for a maximum period of 3 months”, and once the rules have been published, applications may be submitted until June 30.

To be able to access these grants, the applicant must have been registered on the Benidorm Padron for at least one year  and be unemployed, having been affected by a Temporary Employment Regulation Order (ERTE), having reduced their working hours due to caring for someone or having suffered a loss of income due to the state of alarm. Likewise, among the economic requirements, it must be proven that the income of the family unit does not exceed twice the monthly Public Indicator of Multiple Effects Income (IPREM), set for 2020 at 537.84 euros. This limit will be increased by one fifth the IPREM for each more member of the family unit. In any case, income must include the months from January 2020 to the month prior to the application date.

Once the plan is  approved and published, the rest of the economic requirements can  be consulted, as well as the documentation to be provided, which must be submitted electronically or in the Town Hall Registry or in the sub offices.

Happy Easter

As you are probably aware the state of alarm is being continued until 26th April. The rate of new cases recorded each day is gradually falling  as are the number of deaths each day. So a gradual return to normality is planned after 26th April. The highest prevalence of Covid-19 in Spain is in the northern regions. From Galicia to Catalunya.
Although the centre remains shut, some Help members have been very busy assisting people. Doing shopping and phoning vulnerable people as well as helping with benefit claims and generally offering advice. 
Help has donated 500 euros to the Showboat Food Bank as many working families have lost their income and not all will be entitled to Government benefits. The state benefits take time to be processed.


INFORMATION FOR TOURISTS. The Spanish Government has a list of hotels that will stay open for stranded tourists. In Alicante province these are: Alicante Hills, Apartamentos El Plantío Golf Resort. Hotel Goya Alicante.

18th March 2020 Covid-19 Coronavirus update.

Sanitat announced yesterday that there are 304 cases of Covid-19 Coronavirsus in Alicante province. 48 are in hospital with 18 being in ITU (intensive care unit). There are 12 public hospitals in Alicante. This would mean on average each hospital would have 4 cases of Covid-19 with on average 1.5 patients in the ITU. This means the service at present is far from being overrun.

Yesterday the British government also suggested social distancing, advising people to work from home if possible and not to go out to pubs ,restaurants and theatres etc, and for the over 70’s to stay at home. However there will be no legal requirement to do so.

Spanish Government Lock-down Whole Country

Trips away from your usual resident are being severely limited from Monday 16th March.

You are only allowed to leave your normal place of residence to :

1 Go to work

2 Visit the shops that are open or pharmacy or bank.

3 Visit an elderly or disabled person or collect child.

4 Return to your normal place of residence.

Any unjustified movement can be sanctioned with a fine.

There is no mention of going to hospital or GP for non Coronavirus matters. I suppose you should ring up to confirm before going.

I read hairdressers, tobacconists, news kiosks and IT shops will remain open. Presumably to keep morale up “a packet of fags for hubby and a hairdo for the misses”. And so people can keep informed and work from home on their working computer etc.

Vulnerable people are advise to stay indoors as much as possible.

Avoid kisses and hugs etc.

Vulnerable people are:Over 60’s, People who suffer from : High Blood Pressure, Diabetes, Heart or Lung Disease, Cancer or Immunodeficiency. Pregnant women

If you can, it would be better to get a fit person to go out and run the errands .

Advice for Vulnerable people

Stay at home. Avoid public transport. if you do go out avoid crowded places where it is not possible to keep a distance of 1 metre between you and other people.

If you are worried that you may be infected with coronavirus Covid-19 you can complete an autotest on the Sanitat website. It is only available in Spanish and Valenciano though.

Medical facilities, to decide according to their situation, whether to cancel non urgent operations, out patient clinics, and diagnostic tests.

They can co-opt private hospitals into the public system . They can take over other building to use as medical facilities.

The government can commandeer public and private businesses to control production .

They will ensure food supply is mainlined.

The right to use the armed forces if needed is an available option.

State of emergency “alarma” to be declared from 14th March 2020 through out Spain

There are three grades of State of Emergency in Spain 1 state of alarm, 2 extraordinary state and 3 state of siege.
The first and less severe state of emergency is being declared from tomorrow.
To find out information about the situation in Spain we suggest you read EL Pais in English.

“The Spanish government announced on Friday that it was implementing a state of alarm for 15 days in a bid to control the spread of the coronavirus pandemic in the country. Speaking during a press conference at around 3.30pm, Prime Minister Pedro Sánchez informed the Spanish public that the Cabinet would meet tomorrow to put the measure into effect, allowing the government to temporarily restrict the movement of citizens. Fundamental rights, however, will not 

be affected.“We are only in the first phase of combatting the virus,” Sánchez said on Friday. “We have some very tough weeks ahead of us. We cannot rule out reaching 10,000 [infections] by next week.”

The Socialist Party leader went on to explain that the state of alarm “would allow for the maximum mobilization of resources against the virus, but victory will depend on each one of us. Heroism also consists of washing your hands and staying at home. We are going to stop the virus with responsibility, and with unity.

“We will overcome this emergency by relying on advice from science and with support from all or the resources of the state,” he continued. “But it is also undeniable that we will manage it sooner, and with the least human, economic and social damage possible if we do it together.”Heroism also consists of washing your hands and staying at home”   from El Pais in EnglishToday the Sanitat stated that there were 119 cases of Covid 1- coronavirus in Valencia Region, 30 of those in Alicante province.
They state routine surgery, non urgent outpatient appointments and diagnostic tests may be cancelled. They may have to commandeer  public and private building to use as medical facilities. ( there has been talk about using the Benidorm hotels but the numbers at present don’t make that seem likely.)
 Most councils have shut public buildings ,schools ,sport centres etc and banned mass event Benidorm is suspending the outdoor markets.

It would seem that the government could use drastic powers to restrict movement of people and shut businesses.

An area of 7,000 residents in Catalonia west of Sitges has been put in lockdown because of a growing spike of cases jumping from 20 to 52 in one day.

All bars and restaurants will be closed throughout Valencia region but home delivery is not affected.

REMEMBER:  FEVER COUGH SHORTNESS OF BREATH .    FIRST CALL SANITAT STAY AT HOME CALL 900 500333 English speaking advisers available.
Wash your hand well when you come back home. Covid-19 Coronavirus doesn’t usually cause runny nose and sore throat so if you have these symptoms you probably have a cold.





Sore throat and runny nose only occur in about 5% of Covid-19 cases.

If you have returned from a high-risk zone (eg Italy) or been in contact with someone who has been confirmed to have the virus also call the number. 

Cover your nose and mouth if you cough. Wash your hands frequently.

Keep your distance from people and avoid unnecessary gatherings,

This is based on advice from Sanitat Valencia Health Service and W.H.O by Dr  Kevin Jackson of Help International Benidorm.

Our numbers are    President 607 387 040     Welfare 607 386 964

UK Passport renew must now be done online or with smartphone.

It is quite easy for people handy with a smartphone. First take a good selfie with plain white background and then type into your browser Renew UK Passport bring up a link to the site.Make sure it is the genuine www. site. It costs 105 euros or free if you are over 90.

UK Passport Renewal at Round Town Travel Avda Dr Severo Ochoa 2, Benidorm
You can get your passport renewed here for 160 euros or 30 euros if you are over 90. They send off your old passport and you will get a new one in the post together with your old passport in separate envelopes delivered by courier. Passport renewal con now only be done online or with smartphone so those not tech savy this is a good option.
Telephone 966 811123. If you do not live in Benidorm ask in a British owned business such as Estate agent etc to see if they will do it for you.

Will exportable benefits like AA continue after Brexit ?

Exporting Disability Living Allowance, Attendance Allowance & Carers Allowance following European Court of Justice ruling C-299/05 of 18th Oct 2007
This may sound like gobbledy-gook but was the ruling of the European Court of Justice that allowed certain benefits including Attendance Allowance to be “exported” from the UK to other EU countries. I can find no information on how these benefits will be affected after the transition period ends on 31st Dec 2020. The UK will no longer be bound by the ECJ after that date. Help has a number of clients on Attendance Allowance, so it is of great interest to them, If anyone has heard anything on this subject, please let us know. (Disability Living Allowance has been replaced by Personal Independence Payment.)

Brexit Transition Period up to 31st Dec. 2020

Help has been receiving enquires about changes occurring after Brexit day which was yesterday. As far as we understand there is going to be very little change until the end of the transition period on 31st December 2020. Please see more details at UK Government site .

UK nationals living in Spain should follow previous advice which is get your residencia sorted and change your driving licence to a Spanish one. You can do this as before up to 31st December 2020. Failure to do this could have unintended consequences such as loss of healthcare rights and your UK pension may not be increased annually.

5th March 2020 AGM Help Benidorm

Held at 11.00 am at Centro Social Jose Llorca, C/ Goya S/N Benidorm.

All members should renew their membership by then in order to attend and vote.

We are still looking for a new treasurer. Please let the president know if you would be interested in this role. All you need is probity, and a basic knowledge of Excel.

Message from British Consul about next day appointments available for Residencia in Alicante City, Oficina de Extranjeria

“Just to remind you that British nationals who live in the Alicante province can get next day residency appointments by selecting the option POLICIA – CERTIFICADO UE (EXCLUSIVAMENTE PARA REINO UNIDO). The local authorities in Alicante inform us that they open up appointments on a daily basis and that there is quite a lot of availability each day. ( Note from Help. It looks like these appointments are only in Alicante City)

A reminder of instructions to book an appointment:

·       Go to the website:

·       Select the province “Alicante” from the drop down menu


·       Follow the steps to confirm the appointment

When you go to your appointment, make sure you bring the correct supporting documentation which is:

·       Proof of income

·       Proof of healthcare cover

·       Your padron

·       Your passport

·       The completed application form EX 18

·       The payment form with proof the payment has been taken”

Remember to take photocopies of all documents. There are two payment forms one for Policia and the other for Oficina de Extranjeria. Make sure you have the correct one for the type of office you are going to or you will have to pay twice.

Click on the office you are going to. Fill in the form online. Print it off and take it to your bank to pay, and take receipts with you for appointment.

Oficina de Extranjeria


Social Service Aid for People with Disability or Chronic Illness Especially Dementia

Help Benidorm is frequently asked to assist people in claiming benefits for people with dementia. The aid available come under the Law of Dependency (La Ley de Dependencia) See our section Social Service Aid

There is a wide amount of help available through the local social services department providing the claimant has been resident in Spain and on the padron for five years.

This can range from home help, meals on wheels, personal carer to a place in a public nursing home or up to 700 euros a month towards cost of care in a private home.

The amount of aid depends on the claimant’s degree of disability, ranging from 1 to 3.

You will need someone who can speak Spanish to negotiate the system. the journey starts at the medical centre were you must ask for a medico-social report. This involves seeing the practise nurse then the doctor. Next you should make an appointment with your local social worker. The medical centre should be able to tell you where to go.

A basic wheelchair and air mattresses (colchon antiescaros) to prevent bedsores may be available on prescription.

See our page on social service aid for more details.

Loss Passport now you can apply online for Emergency Travel Documents


Any British national who needs to travel urgently but doesn´t have a full validity passport (it could be lost, stolen, expired or damaged) has to apply online for an Emergency Travel Document.

If you or anyone else is in that situation, they should apply online at:

They will have to upload their photo, travel booking confirmation and any other documents requested and pay online.

As long as the application has been completed correctly, the customer will get an email within two working days advising them to go and collect the document from their nearest British Consulate.

If you have any vulnerable customers who are finding it difficult to apply online, they can contact the British Consulate on 965 21 60 22.

Who we are, What we do, Where we meet.

We are an English speaking charity without any religious or political affiliations that assists people of all nationalities in times of crisis or ill health in and around Benidorm.

We meet every Thursday at 10.30 am, first for an informal drop-in at the cafe of Centro Social Jose Llorca Linares, C/Goya s/n, Benidorm. Then we have a formal meeting at 11.

There is a car park opposite where the Wednesday market is held. The lower level is for residents’ parking only. The upper level is free for non Benidorm residents or there is metered parking Avenida Foietes. The centre is 400m from the tram station.

If you would like to know more about us and our events please follow the link to our Facebook page or come along on a Thursday morning. New members always welcome


Help Benidorm has donated 100 euros in two payments to Benidorm’s British Business Association’s Food Bank. If you would like to donate to this cause please contact the BBBA on their Facebook page.

If you have no money and need food please call them on 640711873 or 603235744.

Their are other forms of aid from the local councils and a scheme for housing aid organised by Generalitat Valenciana. It would be hoped that these aids plus ERTE would mean only people in irregular situations will need to apply to the food bank as they have limited funds and everything they receive goes out to buying food for hungry families.